Divvy/Disputing Transactions

Credit Card

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  Credit Card

  Divvy Order a Physical Card

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  Divvy/Disputing Transactions

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  Divvy/Payments

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  Divvy/Splitting Transactions in Web Browser

  Export Divvy Transactions

  Virtual Card

From the website

• From the Transactions page, select the transaction wanting to dispute.
• Select
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  on the Transactions details and click Dispute transaction.

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• Select Dispute type:
  • Fraud
  • Discrepancy

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Fraud:

• Select Cancel Card and Continue. (Card will be terminated)
  • Physical card: order new one.
  • Virtual card: delete the card and create a new one.

*Note: It may take up to 90 days for dispute to be reviewed. After a resolution has been made, fraud specialist will contact you.

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Discrepancy:

• Choose dispute type.

**Note: Before disputing transaction, it is recommended to contact the merchant first to resolve the discrepancy issue.

• Fill out questionnaire form (please be detailed) and click submit.

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From the mobile app

• On the Transactions page, select the transaction wanting to dispute.
• Click on three dots 
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  and select Dispute transaction.

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• Select Fraud or Discrepancy.

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Fraud:

• Select Cancel Card and Continue. (Card will be terminated)
  • Physical card: order new one.
  • Virtual card: delete the card and create a new one.

*Note: It may take up to 90 days for dispute to be reviewed. After a resolution has been made, fraud specialist will contact you.

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Discrepancy:

• Select reason for the dispute.
  • Scroll down to see all options.

**Note: Before disputing transaction, it is recommended to contact the merchant first to resolve the discrepancy issue.

• Fill out questionnaire form (please be detailed) and click submit.

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